Detailed Order View
The Detailed Order View page is accessed by clicking any order number in any of the ORDER STATUS FOLDERS in the summary.
Detailed Order View
Use this menu to assign one of the seven status settings to an order. Once you click save, it will be moved into the appropriate Order Status Folder.
This will show information about the shipping choice that was selected by the customer during checkout. Additionally, it will verify if the customer entered in a shipping address that was different from the billing address.
Here you can enter a tracking number for a shipped order, this will appear in the confirmation email sent to the customer when you set the status of this order to SHIPPED.
This area contains the method of payment and credit card details securely sent to the admin if you are using offline merchant facilities.
Payment Status
Use this drop down menu to select if the customer has paid the amount due or if you are waiting for payment or if their credit card was denied when processing manually.
Fraud Protection
Ashop Commerce is integrated with MaxmindTM fraud protection software. For a small monthly fee you can have all your orders automatically checked. A graph will appear displaying what level of fraud this order scored, you can then click on more details to view an extra full page of more detailed information.
Special Instructions
These are instructions which the customer has specifically entered during the checkout process.
Enter any special notes you need to tell the customer about this order while it is processing. The notes will be on the order confirmation email and viewable in the Order Tracking feature.
Address information can be edited in full. To edit details click on the "edit address details" button found just above the addresses.
This contains the customers billing address as they are separate from the shipping address in case of sending presents. If this is a B2B customer then it will show "B2B customer" at the end of their name.
This contains the customers shipping details for this order.
Product sale information can be edited in full. To edit details click on the "edit order details" button found just above the sale prices.
This will display the products name, code, price, any variants and quantity of each item ordered.
Questions and Answers