Order Status Folders


Orders can be assigned to any one of the seven status folders. As you change the status of an order, it will be placed automatically in the appropriate folder. Orders will start their life in the NEW ORDERS folder and progress as you process each order.

Only SHIPPING will send an update to your customer automatically on the status. Of course you do not have to use every order status folder, you can elect to use only a couple if it saves time for you.

  Important: The system will never change the status of an order… only you can do this.
 

Orders are placed in each Order Status Folder based on the following criteria:

New Orders

As new orders enter your store, they are automatically placed in the New Orders folder. When you receive an ORDER ALERT EMAIL OR SMS, you should log into your Admin Panel, and Start processing these orders. This may include processing payments if they have not bee charged through your merchant account already.

In Progress

You should set the status of an order to In Progress when you have started to process a new order, this may include packaging and charging.

Ready to Ship

This order status is used to indicate that this order is waiting to be shipped.

Shipped

This order status is used to indicate that this order has already been sent. Your customer will receive an automatic email notifying them that this has happened.

Completed Orders

This order status is used to indicate that an order has been sent and completed in full. Orders placed in this folder are held here so you can view customers order details in the future and receive order reports.

Cancelled Orders

This folder contains orders that you wish to store but that you will not ship or charge or have refunded money to.

Denied

Denied orders are when a credit card has not been approved. These are placed in the denied folder for when a customer phones to find out what happened to their order. If the order was not completed and there was a problem trying to authorise the order through a Real Time Payment System, then the order will be marked DENIED, and placed in the Denied folder. The reason for the order being denied is also supplied.

Keep in mind. Your customers will always be able to see the changes to an order status through the ORDER TRACKING link in your storefront.

Questions and Answers

Q) There is a new order on the list but payment status is waiting. What does it mean? 
A) This are two circumstances. The most often reason is because an order was placed with PayPal but the payment was not completed so the order remains. The customer may return later to complete the order or is possibly still on PayPal completing the order. The other is when an order is placed using credit card offline because you will need to manually process the payment and change the payment status.