Shopping Cart Help and Support Centre
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Order Summary

When you log in to your admin and click on View/Edit Orders, this screen will first appear showing a summary of all orders. You can click on each order code to open the Detailed Order View of any invoice. You can use the Delete button to delete the order. Be careful, as orders cannot be recalled once they are deleted!

Order Status

There are seven separate order status classifications. They are New Orders, In Progress Orders, Ready to ship, Shipped, Completed Orders, Cancelled and Denied. Clicking on any of these menu links will open that “folder” and display a brief list of orders which have been set to that order status. To view the detailed information of an order you will have to click on it’s order number.
Note: For shipped orders, the date of when you have placed this order in the shipped status folder will be market on the right side of the shipped status drop down bar.


Search Orders

The Search Orders area allows you to search for any of your orders based on ORDER CODE, DESTINATION or even NAME.

Print Selected Orders

Selecting the check boxes on corresponding orders and then clicking the ‘print selected orders’ button at the base of the list will print your orders in detail to separate pages.

Print Invoices of Selected Orders

Selecting the check boxes on corresponding orders and then clicking the ‘print invoice of selected orders’ button at the base of the list will print the invoice of your orders to separate pages, these are formatted for printing, not emailing. You can further edit the invoice number for each individual order if you prefer to use your own number sequences. If you wish to add your logo it can be done via the store settings page under the settings menu in your admin.

Updating Order Status, Payment Status and Shipping Tracking Number

Ashop Commerce allows you to change the status of these details simply by selecting the status from the drop down list of the corresponding orders and then clicking on the update button at the base of the list. All orders checked will be set to that status. This saves time on entering each individual order

                                                                                                                                    Orders List


Question and Answers

Q)
The same customer placed exactly the same 2 orders. One is waiting, one is full paid what should I do?
A) This generally means that the order with payment status as waiting was not completed and the customer has returned to complete a new order at a separate time. It's best to always contact the customer to make sure but you should check your bank to see how many transactions were process as well.

Q) I didn’t get my order confirmation e-mail but I saw from my payment gateway admin that customer has actually paid. How does this happen?
A) Ashop Commerce's email system is made so that it either works for everyone or doesn't work for everyone. If you are specifically not getting these emails then it is usually due to your email account or possibly a mistype of your email address in the store settings in your admin panel. If the problem persists after a few orders then please contact Ashop Commerce.

Q) Can I customise my order and shipped emails?
A) Yes, From the settings menu in your admin, select store settings and scroll to the bottom of the page. From there you can edit the notes field in the automatic orders email and shipped email.